499tk's Privacy Policy

1 Introduction

499tk is a safe and reliable online gaming platform. We believe that protecting the privacy of your personal information is our core responsibility. The purpose of this policy is to clearly inform you about what kind of information we collect, why we collect it, how we use it, and what steps we take to protect your information.

When you register on our platform or use any of our services, you provide certain information. This information is used only to improve the quality of your service and to ensure the security of the platform.

2 Definitions

Key terms used in this policy are defined as follows:

• Personal Information: Any information that can identify a specific individual, such as name, email address, phone number, or financial details.
• Cookie: Small data files stored in your browser when you visit a website, used to improve your experience.
• Processing: Any operation performed on personal information, such as collection, storage, analysis, or deletion.
• Third Party: Any person or organisation other than 499tk and the user.

3 What Information We Collect

499tk may collect the following types of information from you:

• Identity Information: Full name, date of birth, and national ID details (for age verification).
• Contact Information: Email address, mobile number, and address.
• Financial Information: Information related to your payment method (such as bKash, Nagad, Rocket, or bank account details) — for transaction processing only.
• Technical Information: IP address, browser type, operating system, and device identification details.
• Usage Information: Details about which games you play, how long you spend on the platform, and which pages you visit.
• Communication Information: Records of your conversations with our customer support team.

4 How We Collect Information

We collect information in the following ways:

• Directly Provided Information: Information you give us when filling in registration forms, logging into your account, making deposits or withdrawals, or contacting the support team.
• Automatically Collected Information: Some information is collected automatically using cookies, log files, and similar technologies while you use our platform.
• Information Received from Third Parties: Limited information may be received through payment providers or identity verification services.

5 Purpose of Using Information

499tk uses your information for the following purposes:

• To create and manage your account and to ensure continuity of service.
• To process financial transactions — to complete deposits and withdrawals correctly.
• To verify identity, including age verification for 21+, and to prevent fraud.
• To monitor the security of our platform and to detect suspicious activity.
• To provide you with personalised service and relevant promotional information.
• To provide support related to responsible gaming.
• To analyse platform performance and to improve the user experience.
• To meet legal obligations and to enforce our terms and conditions.

6 Sharing Information with Third Parties

499tk does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Providers: Payment services such as bKash, Nagad, Rocket, and bank transfers receive the financial information necessary to complete transactions.
• Technology Partners: Limited information may be shared with the software and infrastructure service providers we use to operate the platform.
• Legal Requirements: Information may be disclosed to meet a legal obligation or to comply with a court order.
• Fraud Prevention: If any fraudulent activity is detected, information may be shared with the relevant authorities.

Before sharing information with any third party, we ensure that they will protect the information in line with our privacy standards.

7 Data Retention Period

We retain your personal information only for as long as it is necessary. Specifically:

• Information is retained for as long as your account remains active.
• Even after account closure, information may be kept for a specified period to meet legal or regulatory requirements.
• Financial transaction records are retained for the period required under applicable law.
• Once the necessary period has ended, information is securely deleted or fully anonymised.

8 Data Security Measures

499tk takes industry-standard technical and organisational measures to protect your information:

• SSL Encryption: All data transmissions are protected by SSL/TLS encryption, so your information remains secure when sent and received.
• Secure Servers: Your data is stored on secure servers with no unauthorised access.
• Access Controls: Only authorised staff can access your information, and only to the extent necessary.
• Regular Security Reviews: We regularly review and update our security measures.
• Two-Factor Authentication: An additional security layer is used to protect your account.

Please note that no data transmission or storage method on the internet is completely secure. We strive for the highest level of protection, but no absolute guarantee can be given.

9 Cookies and Similar Technologies

499tk uses cookies on its website. Cookies are small text files stored on your device that help improve the functionality of the platform.

The types of cookies we use:

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining your login session.
• Analytics Cookies: Used to understand how users interact with the platform and to make improvements.
• Preference Cookies: Used to remember your language and other preferences.

You can disable cookies by changing your browser settings. However, doing so may affect some features of the platform.

10 Your Rights

As a user of the 499tk platform, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: If any of your personal information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (where there is no legal obligation to retain it).
• Right to Restrict Processing: In certain circumstances, you can request that the processing of your information be limited.
• Right to Object: In some cases, you can object to the processing of your information.
• Right to Portability: You have the right to receive your information in a structured, machine-readable format.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

11 Privacy of Minors

499tk strictly does not provide services to persons under the age of 18. Our platform is for users aged 21 and above only. We do not knowingly collect personal information from minors.

If we are informed that a minor has registered on our platform, we will immediately close that account and delete all related information.

12 Response to a Security Breach

If a data security breach occurs and your personal information is at risk, we will:

• Notify affected users as quickly as possible.
• Provide clear information about the nature of the breach and its potential impact.
• Advise on protective steps to take.
• Take the necessary measures to prevent such incidents in the future.

13 International Data Transfers

Your information may be stored or processed outside Bangladesh. In such cases, we ensure that wherever your information goes, the same level of protection described in this policy is maintained. We only work with service providers who follow international data protection standards.

14 External Links

Our platform may contain links to third-party websites. These external sites have their own privacy policies and we are not responsible for their content or privacy practices. We advise you to read the privacy policy of any external site before visiting it.

15 Changes to This Policy

We may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify registered users by email where necessary.
• Inform users about the new policy when they log in to the platform.

If you continue to use the platform after any changes, it will be considered that you agree to the updated policy.

16 Consent and Applicable Law

This privacy policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. Any disputes or disagreements will be resolved in accordance with the terms of this policy and the laws of Bangladesh.

By using the 499tk platform, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please contact our support team.